Customer Service Management (Master's by Coursework)

Program Code


About Courses

Master in Customer Service Management is a programme specially designed to prepare the customer service executives with new knowledge and insights in the field of customer service management. This programme leverages on the unique integration of various disciplines such as service management, information technology, and communication to ensure the graduates are equipped with all the necessary skills and knowledge to prosper in the industry. 

An important part of our value proposition is also the invaluable international network of academics and business practitioners who are involved in developing and participating in this programme.

Mode of Program

Full Time/ Part Time

Duration of Study

  • Full Time : 3-4 Semesters
  • Part Time: 4-6 Semesters

Entry Requirements

  • Academic Qualification
    • Applicant must have a Bachelor’s Degree with Honours in a relevant field of study from a university that is recognized by the University Senate and the Malaysian government.
  • English Language Proficiency
    • a TOEFL certificate with a score of at least
    • 550 for (paper based), or
    • 213 (computer based), or
    • 79-80 (IBT), or
    • an IELTS certificate with at least Band 6.0

 *Any other English language certificates other than TOEFL and IELTS are NOT accepted by the university.


Courses Offered

  • Research Methodology
  • Corporate Leadership and Strategic Management
  • Customer Behaviour in Service Environment
  • Service Marketing
  • Conflict Management & Service Recovery
  • Customer Relationship Management
  • Quality Management
  • Integrated Project Management
  • Customer Service Management
  • Dissertation
  • Contemporary Issues in Customer Service
  • Organisational Communication


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